Our company has made a commitment to protect and use in an appropriate manner the personal information that has been gathered either online or through the professional services it offers or through communication/collaboration with a third party and is operating according to the current General Data Protection Regulation (GDPR). The company under the name ‘Flexibook e-commerce Travel Technology GmbH’ with registered office KirchStr. 27 Stadtmitte - Ludwigsburg, as it is legally represented, operates the booking system on behalf of our hotel, has complied with the obligations deriving from GDPR and is committed to protecting the privacy of the users of this system.
You can find below further information on which data we collect, process, maintain, how we use it, for which reason, as well more information about your rights.
We may collect and process the following information about you:
- personal information about you (e.g. your name, address, telephone number and email address) which we ask you for when you make a booking from our website or over the telephone, when you register to receive a newsletter or when you use our website generally;
- your financial details in order to process your reservation and obtain payment;
- details of transactions you carry out through our website and of your use of our website.
We may use this information to:
- reserve rooms and/or other services for you, confirm and obtain payment
- notify you of our promotions, relevant new products and services;
- use the information for in-house research to improve our understanding of customer needs in developing our services
The above personal data will be accessible to authorized hotel employees who will process them solely for the purpose of fulfilling the aforementioned purposes and in no case for their own benefit. Any further transfer of personal data to a third person or to a country outside the European Union will only take place if this is provided for by the personal data legislation.
The hotel will maintain and process the above personal data for as long as it is required to serve the aforementioned processing purposes and to comply with its legal obligations and to defend itself against any legal claims. After the above period, the hotel will proceed to the permanent deletion of the above personal data.
Any information provided by you in connection with any transaction regarding your credit or debit card numbers, expiry date and billing or delivery address will be used by us to process the transactions. Whilst we take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online over the internet and will not hold us responsible for any breach of security unless we have been negligent then only to the limit set out in the terms and conditions of this website.
Subject to the exceptions, terms and limitations provided for under the personal data law, you may exercise your right of access, rectification, limitation of processing, objection, deletion of the above personal data and the right to transfer data.
In the event that you exercise one of the above rights, our hotel will take all possible measures to immediately satisfy your request in accordance with the specific provisions and terms of the Personal Data Protection Law and will inform you in writing of the satisfaction of your request, or for reasons that prevent you from exercising your right or the satisfaction of one or more of the above rights in accordance with the Personal Data Protection Act.
In addition, you may at any time withdraw your consent, but without prejudice to the lawfulness of consent-based processing prior to its withdrawal and treatment based on another legal basis. Please be advised that if you withdraw your consent, we may not be able to use the above personal information and inform you about the operation of our hotel or our events. In addition, you have the right to submit a complaint to the Greek Data Protection Authority if you believe that processing of your personal data is contrary to applicable law.
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If you have any questions regarding the protection of your personal data or wish to exercise your legal rights, please contact us. (email: firstname.lastname@example.org)